https://www.shaungummere.com/new-events daily 0.75 2026-02-18 https://www.shaungummere.com/new-events/2026/2/18/x97zt6olc1k5dutfyz1n17m7pifr56 monthly 0.5 2026-02-18 https://www.shaungummere.com/new-events/2026/2/18/test-event-zkc4e-bxglh monthly 0.5 2026-02-18 https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/b3782ac7-c716-48af-97bf-bc5341d85a15/1573337760731.png New Events - Test Event (Copy) (Copy) - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.shaungummere.com/new-events/2026/2/18/test-event-zkc4e monthly 0.5 2026-02-18 https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/b3782ac7-c716-48af-97bf-bc5341d85a15/1573337760731.png New Events - Test Event (Copy) - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.shaungummere.com/new-events/2026/2/1/past-event-test monthly 0.5 2026-02-18 https://www.shaungummere.com/new-events/2026/2/18/test-event monthly 0.5 2026-02-18 https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/b3782ac7-c716-48af-97bf-bc5341d85a15/1573337760731.png New Events - Test Event - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.shaungummere.com/shaun daily 0.75 2021-11-02 https://www.shaungummere.com/about daily 0.75 2017-11-28 https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1511218921447-CTA59PAGN235VWOLSORZ/esaias-tan-221435.jpg About https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1462323308466-A6DQ40KZ1VEB9ZF2ND1X/image-asset.jpeg About Shaun is currently Vice President, Service Design, at Cantina, a strategic design and technology agency in Boston. See more about Shaun on LinkedIn. Photo by Mary Flatley. https://www.shaungummere.com/work daily 0.75 2024-12-12 https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1511218282510-8KKZUODDGEDQG45KHUQS/mikael-kristenson-242079.jpg Work https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1684453820810-AITVVY9GIB5MDDWEMQPR/unsplash-image-0jE8ynV4mis.jpg Work - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1684292919233-F14LEJRCGHTDB3M3SO03/unsplash-image-O-RKu3Aqnsw.jpg Work - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/9c116b59-1d9e-4f49-9b43-cd3abddb3403/BCBSMA+Pitch+Deck.jpg Work - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1684290931757-1KU7VJSPD8HN4SKIYOT1/unsplash-image-TV2gg2kZD1o.jpg Work - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1684290802501-9E73G29YGL5VPXAQECZK/image-asset.jpeg Work - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1462847049191-ABO8W4H5O80A5XWZA1DU/image-asset.jpeg Work - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1462929815133-HD7Z27CSIBTX5J852Y9R/SF-big.jpg Work - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1462925976382-VAS2YPYP2ZCIKHOO7CN8/headstart-big.jpg Work - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1462842577106-U9HSWBX28QV9FJPVZS4N/92918433_ab6f4fc570_b.jpg Work - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1462833325258-EE1FVRHKWXJ8FUFWNKER/classroom.jpg Work - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/82a733e7-61fd-4076-9e0a-561f26a2e3d7/IMG_0006.jpg Work - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/9de6a15b-9747-4b84-8291-3d035bc75e65/Process-Book.jpg Work - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/45d4fa2d-f5bf-46a6-951c-8f2149ec7c88/IMG_6076.jpg Work - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/b3782ac7-c716-48af-97bf-bc5341d85a15/1573337760731.png Work - Make it stand out Speaking at a Service Design Network event with one of my clients, where we featured the project we worked on together. https://www.shaungummere.com/insightfil daily 0.75 2023-09-13 https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1462766438692-SN2NY1BDE1L7U82BIZ2M/pills.jpg Insightfil https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1462847049191-ABO8W4H5O80A5XWZA1DU/image-asset.jpeg Insightfil - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1462911413579-F9I31TOKK87IDKUJRFHE/IMG_3927_2.jpg Insightfil - Paper prototyping the robotic workstation. https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1462911412130-2MHHB9B5K5G4NF7X5SZ1/workstation.jpg Insightfil - Functional UI/UX prototype (using Keynote) https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1463083349153-6J8Y0D0XJ6G7M3P47T2A/artaic-phone-app.jpg Insightfil - Early mobile app prototype https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1462922221532-H2UUEVT62XWWZMSJ3YG9/image-asset.jpeg Insightfil Presenting the patient journey map at a Boston Design Museum sponsored event. https://www.shaungummere.com/csueb daily 0.75 2023-09-20 https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1462929815133-HD7Z27CSIBTX5J852Y9R/SF-big.jpg CSU East Bay https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1462929815133-HD7Z27CSIBTX5J852Y9R/SF-big.jpg CSU East Bay - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1463079572915-6TQDTP2GVXD54Y5JR4LY/image-asset.png CSU East Bay CSU East Bay's new site is mobile-first. https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1463076258265-BDQWEBIVOASVO1BQHEDO/image-asset.jpeg CSU East Bay https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1463079431043-561SFECSSUGLCBDNK78D/image-asset.png CSU East Bay A detail from an email template designed in support of the recruiting funnel and communications plans created in Salesforce. https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1463079477503-SB5PROWHX6793S70NIRB/image-asset.jpeg CSU East Bay I designed a custom shopping cart UX/UI that presents a friendly face and still talks to Peoplesoft. https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1463706352153-6ATCEFB4TSXVAHHX4MJA/image-asset.png CSU East Bay Detail view of a service blueprint showing the "as is" info session experience. https://www.shaungummere.com/headstart daily 0.75 2023-09-14 https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1462925976382-VAS2YPYP2ZCIKHOO7CN8/headstart-big.jpg Head Start https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1462925976382-VAS2YPYP2ZCIKHOO7CN8/headstart-big.jpg Head Start - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1462927894590-7E2BQKJ5N6NKS5HYSF5L/hero-EHS-ipad-coffee.jpg Head Start https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1462928050798-10PPMW2ZF4MQ4ASY508G/ehs-laptop.jpg Head Start https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1462928113854-K2T5953HOVTDOIPQRS4F/image-asset.jpeg Head Start https://www.shaungummere.com/betterlesson daily 0.75 2023-09-20 https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1462833325258-EE1FVRHKWXJ8FUFWNKER/classroom.jpg BetterLesson https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1462833325258-EE1FVRHKWXJ8FUFWNKER/classroom.jpg BetterLesson - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1463107343830-981PXGLDS008MF1N7Y67/infographic.jpg BetterLesson https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1463107539569-5SOAPJ6ZOPTA2O2T7ROT/marketing-home-bl.jpg BetterLesson https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1462839713047-L59CTDXZ3M2QFBVS8L1W/bl1.png BetterLesson https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1463107305447-DFFF8DL20AQ6B42XPJUR/comps_for_deck.jpg BetterLesson https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1462839712069-L3MQRCV4PV6U2FQ93P32/bl2.png BetterLesson https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1463107449519-EJLK3O12ES4Q0WDYTDCT/infographic3.jpg BetterLesson https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1462839712809-LNFR505JCC3KHQOWQJH6/bl4.jpg BetterLesson https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1462839713624-P8H5G19AQ91OAM0A6BWO/bl5.png BetterLesson https://www.shaungummere.com/simmons daily 0.75 2023-09-14 https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1462842577106-U9HSWBX28QV9FJPVZS4N/92918433_ab6f4fc570_b.jpg Simmons College https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1462842577106-U9HSWBX28QV9FJPVZS4N/92918433_ab6f4fc570_b.jpg Simmons College - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1462848636629-PUP30IIF9433GDE73JDK/home.jpg Simmons College - Make it stand out The last design I led at Simmons included a comprehensive update to the information architecture and design system to engage prospective students, support current students and faculty, and connect with alums. This effort was paired with ongoing content and email marketing along with CRM integration. https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1462848901897-F639K0SBXQORPREQAT3X/GSLIS-2012-4b1.jpg Simmons College - Graduate School of Library and Information Science https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1462848639411-K7EBJWJF61O01C88GJHJ/SOM-20-production-home.jpg Simmons College - Graduate School of Management https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1462848629521-P26BU20BB3LVFPCVUUMO/_Home-promo1.jpg Simmons College - Career Education Center https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1463080875557-BL1UH0SWMBFQY3MFUFX2/admitted-mobile-action.jpg Simmons College - Simmons was very early to mobile https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1462848901930-04UX3OUN5BZXTRO63BCA/GSLIS-2012-4-LEVEL2b1.jpg Simmons College - Graduate School of Social Work https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1462848635768-PLB5FDREPG7GUV4UMVTI/MySimmons+-+Simmons+College+Community+Intranet+%2820080423%29.png Simmons College - Student Portal https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1462848903565-BHI5YXLQ6JRSMJCOJS8T/Home-About.graffle.jpg Simmons College - Information Architecture https://www.shaungummere.com/somerville-arts-council daily 0.75 2023-05-17 https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1478200225463-1NHI1SVRI8JZF942EAVL/somerville.jpg Somerville Arts Council https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1463856384942-Y2LNJUDW5ITBRZBZCRXA/v1p.jpg Somerville Arts Council https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1463856385004-QE6L52N8MI327PE1F8JV/v2-program-detail.jpg Somerville Arts Council https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1463856386891-VPYTR3UKU1WF41TLVXM9/v2-programs.jpg Somerville Arts Council https://www.shaungummere.com/johns-hopkins daily 0.75 2023-05-17 https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1465340444357-M71KL4F3KWVRIIGI3EI4/_s0t0272.jpg Johns Hopkins https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1465340662396-4RCCS1EINV46MDY0RMUV/image-asset.jpeg Johns Hopkins Home Page https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1465340628516-RK2ODLDWPXBOFUVTB891/image-asset.jpeg Johns Hopkins Program Page https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1465340811388-H94H2CKUO08V4L58JPL5/image-asset.jpeg Johns Hopkins Faculty Page https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1465340827037-Q0WWGTNAJR89U37GKXL5/image-asset.jpeg Johns Hopkins Custom student information system UI/UX https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1465341483384-SIARWWTC5D0G5QU0VO4O/image-asset.gif Johns Hopkins Home Page Wireframe https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1465341598658-4MSH5U7MVEX98V3JDFQU/image-asset.gif Johns Hopkins Future Student Wireframe https://www.shaungummere.com/nonevent daily 0.75 2023-05-17 https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1465341866124-UT62NKARYN623IEASMDX/nonevent-header.jpg Non-Event https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1465342047227-IP534LNZX7L735GHNQGI/image-asset.jpeg Non-Event Home Page https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1465342057648-K72KDFGZC90SMR3F2DIA/Niblock-Waterworks.jpg Non-Event Program Page https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1465342090186-DWM69ESRZ7SVAP6WDVBB/image-asset.jpeg Non-Event Faculty Page https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1465342116709-UL0J5BKEA7ZNUAWNKX5H/image-asset.jpeg Non-Event Custom student information system UI/UX https://www.shaungummere.com/experience daily 0.75 2025-11-13 https://www.shaungummere.com/shorelight daily 0.75 2023-09-20 https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1462833325258-EE1FVRHKWXJ8FUFWNKER/classroom.jpg Shorelight https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1684268386176-WL11SDRXGNYAWNLK8WNV/image-asset.jpeg Shorelight - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/58640d18-29c1-424e-884a-dbaf871d8b63/journey-mockup%402x.jpg Shorelight - Make it stand out An overview map showing which aspects of the business our deliverables addressed and how they related to the overall strategy. Because we delivered multiple artifacts that communicated aspects of our strategic recommendations, this visual guide helped orient everyone around how they all fit together. https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/3e4b2056-64c1-46f2-9b4d-9297ff5c7917/Shorelight_Journey+Sample_Placeholder+Text.jpg Shorelight - Make it stand out A journeyman for one of the three customer segments we identified. Each of the segments had a different consideration period, which required different marketing outreach to effectively engage that segment. The highlighted area differed for each segment, allowing executives to easily see during their strategic retreat how—and why—each of these journeys differed (what our client called “passing the squint test”). https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/cadb4c87-d5f2-4cda-8816-dc3fb245e44d/IMG_1729.jpg Shorelight - Make it stand out Synthesizing research data into customer journeys. https://www.shaungummere.com/ses daily 0.75 2025-02-03 https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1462833325258-EE1FVRHKWXJ8FUFWNKER/classroom.jpg SES https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1684271272250-E6XVPZ3SUZTTODPFPZGG/unsplash-image-TV2gg2kZD1o.jpg SES - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/141e8e1b-5810-4242-9fda-41db21f84e06/IMG_2687.jpeg SES - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/924cb295-f451-4689-b84f-aabbc4302221/IMG_2916.jpg SES - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/7499fd4c-29b3-4c32-95fb-97721163cdbb/Screenshot+2023-09-13+at+9.33.37+PM.png SES - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/a96c79a4-f72e-422a-8df2-823851bfd9e4/IMG_2677.jpg SES - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.shaungummere.com/bcbs daily 0.75 2025-02-03 https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1462833325258-EE1FVRHKWXJ8FUFWNKER/classroom.jpg BCBS https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/54968e0f-5b2d-4dbd-bffb-ab96ec480520/BCBSMA+Pitch+Deck.jpg BCBS - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/ac293c22-e40b-44fa-a134-b9ff01a09285/whiteboard%402x.jpg BCBS - Make it stand out We worked together with the client to conduct field research to better understand consumer healthcare needs and challenges. https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/f293d560-a6b8-4bd5-9702-191e11ca0e90/co-creation%402x.jpg BCBS - Make it stand out Participatory design with consumers allowed us to bring to the surface unmet needs and desires by having people make objects and tell stories about what they mean and why they matter. Designing with—not just for—consumers was a critical ingredient for designing a successful experience. https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/44b55222-6d2b-45cc-91ea-7c3f8229ba19/building-wall%402x.jpg BCBS - Make it stand out The full-scale prototype of the space was made out of foam core in three days. It helped to streamline decisions and optimize the design of the space. It also allowed the client’s staff to rehearse and refine the service experience prior to opening. https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/47b9f92f-8454-4db3-b487-37a632c81ada/body-storming%402x.jpg BCBS - Make it stand out We “bodystormed” (like brainstorming, but based on playacting) the service design with the client to rapidly move from idea to mature service design with the client’s staff. The full-scale prototype of the space proved invaluable for this exercise and helped to accelerate design decisions. https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1a87c221-6814-45ad-8203-9d20d4719b78/hubweek%402x.jpg BCBS - Make it stand out A client staff team member talks with a consumer about the latest innovations in prosthetics. https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/d9942ec0-f0d6-4aff-bf89-48a24aa10953/IMG_4050.JPG BCBS - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.shaungummere.com/findings-magazine daily 0.75 2023-09-14 https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1462833325258-EE1FVRHKWXJ8FUFWNKER/classroom.jpg Findings Magazine https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1465148996229-4L8YO9SIKB76QU73VO46/image-asset.jpeg Findings Magazine - Make it stand out Cover https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1465149112396-A1ZOWHD2NQ1WXC20X4ZM/IMG_6076.jpeg Findings Magazine - Make it stand out An article I wrote, which was also featured in Group Practices Journal. https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1465149591185-PN7WJEG0LBOV4MNSFVJ4/image-asset.jpeg Findings Magazine - Make it stand out Head Start project overview. I led the research and design of a mobile app for Head Start. https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1465149116768-W3S0EJ8V8P6UG17TZ3UH/IMG_6078.jpeg Findings Magazine - Make it stand out Detail of our capabilities and human-centered design process. https://www.shaungummere.com/speaking daily 0.75 2023-09-14 https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1462833325258-EE1FVRHKWXJ8FUFWNKER/classroom.jpg Speaking https://www.shaungummere.com/bso daily 0.75 2023-05-17 https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1465340444357-M71KL4F3KWVRIIGI3EI4/_s0t0272.jpg BSO https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/45f56a77-fc2b-42c8-8998-6e9e93de1b5e/bg-bso.jpg BSO - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/ac0dab90-c2ed-4943-a42c-a2999bebee73/0-Home.jpg BSO Home Page https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/6e07a4c3-193c-455b-8855-1dbabeb01811/3-Tanglewood.jpg BSO - Make it stand out Tanglewood https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/ee37bc34-971e-4486-8da9-ad795c83fc97/2-POPS-ALT.jpg BSO Boston POPS https://www.shaungummere.com/michelle-mcgrath daily 0.75 2023-05-19 https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1465340444357-M71KL4F3KWVRIIGI3EI4/_s0t0272.jpg Michelle McGrath https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/0d39997d-41fa-4a70-9122-88c3a5d369cd/Michelle+McGrath+%7C+Makeup+Artist+%2820080303%29.png Michelle McGrath Home Page https://www.shaungummere.com/two-trick-pony daily 0.75 2023-05-19 https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1465340444357-M71KL4F3KWVRIIGI3EI4/_s0t0272.jpg Two Trick Pony https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/d82dc106-27d5-41c8-bb1d-303436a55a3f/twotrick.jpg Two Trick Pony Home Page https://www.shaungummere.com/georgetown daily 0.75 2023-05-17 https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1465340444357-M71KL4F3KWVRIIGI3EI4/_s0t0272.jpg Georgetown University https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/ac142ff8-a7c7-494d-9594-8c7dc4293855/scs.jpg Georgetown University - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/080d7b51-0a58-4944-a2a4-cc9261d89e79/Screenshot+2023-05-17+at+2.31.08+PM.jpg Georgetown University The Brand Expression Guide summarized our findings in an actionable way. https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/dbb7e3a0-aa17-47b2-9b90-03c0f3aedab5/scs-home1.jpg Georgetown University Faculty Page https://www.shaungummere.com/dcu daily 0.75 2023-09-14 https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1462833325258-EE1FVRHKWXJ8FUFWNKER/classroom.jpg DCU https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1684345501848-V80QCFHI8LX2LED2I462/image-asset.jpeg DCU - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/e7023d48-61c5-4a6e-acfc-967647259f08/Screenshot+2023-05-17+at+2.10.30+PM.png DCU - Make it stand out Research explained the “why” behind people’s attitudes, beliefs, motivations, and behaviors. https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/2449919d-b780-4788-b31f-ddf044e72677/Screenshot+2023-05-17+at+2.11.01+PM.png DCU - Make it stand out Behavioral personas synthesized distinct thinking styles and attitudes toward money. They allowed DCU to personalize CX and product offerings to engage more potential members. https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/c9af7bf5-5410-4515-846a-37b76b575c91/Screenshot+2023-09-13+at+8.48.40+PM.png DCU - Make it stand out Research uncovered different thinking styles that could be leveraged both to personalize the banking experience and to drive growth and customer satisfaction through the application of targeted Key Experience Metrics (KEIs.). This is one slide from a 90 screen research findings deck. https://www.shaungummere.com/cantina daily 0.75 2023-05-18 https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1462833325258-EE1FVRHKWXJ8FUFWNKER/classroom.jpg Cantina https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/7f84011b-9faa-4455-8d99-59edb8cd02ba/Page+titl Cantina - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/d3da97b4-eebb-4394-b325-a9ec9f446db4/0.0+Home-Desktop+%281%29.png Cantina - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1a6dd6e9-5c92-4856-bda6-a02c120befa1/2.1+Define+Growth+Opportunities-Desktop.png Cantina - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/dae86712-a3b1-46cb-8552-fe85a51bb12e/brand-typography.png Cantina - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/d51009c4-f0d1-4466-a63e-a8c43b00dc18/Screenshot+2023-05-15+at+08.12.20.png Cantina - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.shaungummere.com/publications daily 0.75 2023-09-14 https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1462833325258-EE1FVRHKWXJ8FUFWNKER/classroom.jpg Publications https://www.shaungummere.com/coin daily 0.75 2023-05-17 https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1465340444357-M71KL4F3KWVRIIGI3EI4/_s0t0272.jpg COIN https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/995477ed-9b2e-43d4-ba6d-aced6b1a32e0/Screenshot+2023-05-17+at+3.59.11+PM.png COIN Home Page https://www.shaungummere.com/literacy-collaborative daily 0.75 2023-05-19 https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1465340444357-M71KL4F3KWVRIIGI3EI4/_s0t0272.jpg Literacy Collaborative https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/56889cc8-89b0-47eb-905f-30319997ea15/Literacy-Collaborative.jpg Literacy Collaborative Home Page https://www.shaungummere.com/vetsfirstchoice daily 0.75 2023-05-17 https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1465340444357-M71KL4F3KWVRIIGI3EI4/_s0t0272.jpg VetsFirstChoice https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1465340662396-4RCCS1EINV46MDY0RMUV/image-asset.jpeg VetsFirstChoice Home Page https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1465340628516-RK2ODLDWPXBOFUVTB891/image-asset.jpeg VetsFirstChoice Program Page https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1465340811388-H94H2CKUO08V4L58JPL5/image-asset.jpeg VetsFirstChoice Faculty Page https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1465340827037-Q0WWGTNAJR89U37GKXL5/image-asset.jpeg VetsFirstChoice Custom student information system UI/UX https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1465341483384-SIARWWTC5D0G5QU0VO4O/image-asset.gif VetsFirstChoice Home Page Wireframe https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1465341598658-4MSH5U7MVEX98V3JDFQU/image-asset.gif VetsFirstChoice Future Student Wireframe https://www.shaungummere.com/contact daily 0.75 2024-12-12 https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1462833325258-EE1FVRHKWXJ8FUFWNKER/classroom.jpg Contact https://www.shaungummere.com/labcorp daily 0.75 2023-09-14 https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1462833325258-EE1FVRHKWXJ8FUFWNKER/classroom.jpg LabCorp https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1684453268704-LYOYPR1VQ1KA0MOO02Z7/unsplash-image-0jE8ynV4mis.jpg LabCorp - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/86a3da61-889a-49a2-8364-ad4e09157cb2/LabCorp_Journey_Anonymized+with+Original+Text.png LabCorp - Make it stand out Sanitized version of the LabCorp patient journey https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/feabb063-6195-4498-beb5-0d8a5fdc3e41/Screenshot+2023-05-18+at+7.33.16+PM.png LabCorp - Make it stand out Prioritized backlog, including existing items and new opportunities from research. https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/aec32a19-b103-4d59-a1fd-2aa1256dd444/Screenshot+2023-05-18+at+7.34.43+PM.png LabCorp - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.shaungummere.com/intro daily 1.0 2023-09-14 https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/a264a318-d2f9-47ca-9b82-043b04f0c96b/IMG_1880.png Intro https://www.shaungummere.com/research-process-book daily 0.75 2023-09-14 https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1462833325258-EE1FVRHKWXJ8FUFWNKER/classroom.jpg Research Process Book https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/c6c4b0f2-6b13-4985-901a-d1d970a4bba8/Process-Book.png Research Process Book - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/fb9ddb1b-aaf7-4551-bffd-831ae105afdc/process-book-spread.png Research Process Book - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/c0874827-a0ba-4e41-89b4-b18c1ef19ad8/co-design-spread.png Research Process Book - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.shaungummere.com/method-cards daily 0.75 2023-09-14 https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1462833325258-EE1FVRHKWXJ8FUFWNKER/classroom.jpg Method Cards https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/5d37f31a-1bb2-492b-9a88-2adaf5a0205b/IMG_0006.jpeg Method Cards - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/bbd39920-8c14-4a35-a53a-bcf67085b533/Blog+Background.png Method Cards - Make it stand out Later, my colleagues converted the deck into a mobile app, available on the App Store. https://www.shaungummere.com/patient-journey daily 0.75 2023-06-01 https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1462833325258-EE1FVRHKWXJ8FUFWNKER/classroom.jpg Patient Journey https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/86a3da61-889a-49a2-8364-ad4e09157cb2/LabCorp_Journey_Anonymized+with+Original+Text.png Patient Journey - Make it stand out Sanitized version of the LabCorp patient journey https://www.shaungummere.com/experience-copy daily 0.75 2023-09-14 https://www.shaungummere.com/intro-copy daily 0.75 2023-09-20 https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/a264a318-d2f9-47ca-9b82-043b04f0c96b/IMG_1880.png Intro (Copy) https://www.shaungummere.com/meeting daily 0.75 2023-10-12 https://images.squarespace-cdn.com/content/v1/57264b22b09f951c90d0bc4d/1462833325258-EE1FVRHKWXJ8FUFWNKER/classroom.jpg Let's Meet https://www.shaungummere.com/experience-1 daily 0.75 2024-11-22 https://www.shaungummere.com/pagem daily 0.75 2025-09-07 https://www.shaungummere.com/new-page daily 0.75 2026-02-18